Twilio-Related Audio Quality Issues on VOIP Calls

Twilio has addressed the issue, and we are no longer detecting any further audio quality degradation on VOIP calls between Android and iOS devices.

While the issue appears to be resolved, our team will continue to monitor performance closely to ensure stability. If you experience any further issues, please reach out to our support team by emailing support@tigerconnect.com

The issue persists, and we have raised a case with Twilio to escalate the investigation. Our team is actively working with their support to identify the root cause and expedite a resolution.

We will provide further updates as we receive more information from Twilio. In the meantime, you can monitor their status at Twilio Status Page.

We appreciate your patience and will keep you informed.

ProSupport Team

Start Time: March 11, 2025, 17:00 CST / 16:00 PST
Impact: Users may experience poor audio quality or choppy audio on VOIP calls between Android and iOS devices.

Issue Summary:

We are currently aware of an issue affecting VOIP call quality, specifically resulting in bad audio or choppy audio when connecting Android and iOS devices. This issue has been identified as originating from Twilio, our third-party telephony provider.

Next Steps:

We are monitoring Twilio’s status and working to assess the potential impact on our services. You can track their updates directly at Twilio Status Page.

We will provide further updates as more information becomes available.

Thank you for your patience.

ProSupport Team