Outage in TigerConnect
TigerConnect Platform Issue: Web/Desktop App Not loading - Investigating
Resolved MajorIncident Report
Summary AI Generated
TigerConnect experienced a major platform issue lasting 2.6 hours where the desktop app and web sessions failed to load messages, and new logins remained stuck on loading screens without displaying conversations. The incident affected Directory Search and Messaging Services components, preventing users from accessing their conversations through web and desktop interfaces. The engineering team remediated the root cause and restored normal performance, with the incident fully resolved.
TigerConnect is currently investigating a detected issue affecting [Web/Desktop App Not loading].
• Time Detected: 5AM PT
• Impact: Desktop app and web sessions are currently not loading messages, new logins will stay "loading" and not return any conversations
• Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 605-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/22/2026 02:56PM
This incident has been resolved.
MONITORING
10 days ago - at 04/22/2026 12:30PM
We have remediated the root cause and see performance starting to come back normal, we'll continue to monitor as functionality is fully restored
INVESTIGATING
10 days ago - at 04/22/2026 12:20PM
TigerConnect is currently investigating a detected issue affecting [Web/Desktop App Not loading].
• Time Detected: 5AM PT
• Impact: Desktop app and web sessions are currently not loading messages, new logins will stay "loading" and not return any conversations
• Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 605-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
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