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Outage in TigerConnect

TigerConnect Platform Issue: Fast Deploys (emails) being triggered seemingly with no messages - Investigating

Resolved Minor
May 06, 2026 - Started 14 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

TigerConnect experienced an issue with their email delivery service that caused multiple users to receive unwanted Fast Deploy emails without corresponding messages. The core messaging functionality remained unaffected during the 54-minute incident. The engineering team resolved the issue, which was related to a recent deployment.

TigerConnect is currently investigating a detected issue affecting Fast Deploys. • Time Detected: 5AM PT • Impact: Multiple users are receiving email fast deploys, this does not affect messages being sent or received while logged in • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 605-564-4722 • Email: support@tigerconnect.com • Messenger: TigerConnect Admin

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/06/2026 02:17PM

We apologize for any inconvenience this may have caused.

Our team has resolved an issue with the email delivery service related to a recent deployment. During this time, the core product and messaging functionality continued to operate as expected.

If you have any questions or concerns, please contact our Support team.

INVESTIGATING 14 days ago - at 05/06/2026 01:25PM

TigerConnect is currently investigating a detected issue affecting Fast Deploys.

• Time Detected: 5AM PT
• Impact: Multiple users are receiving email fast deploys, this does not affect messages being sent or received while logged in
• Status: Investigating 🟡

Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.

Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 605-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin

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