Outage in TigerConnect
TigerConnect Platform Issue: Messaging Delays - Investigating
Resolved MinorIncident Report
Summary AI Generated
TigerConnect experienced message delivery delays across all devices affecting the Developer API, Messaging Services, and Physician Scheduling components, beginning at 7:00 AM PT on September 28, 2026. Engineers identified and applied a fix at 8:11 AM PT, with services stabilizing shortly after. The incident was fully resolved by 9:00 AM PT, with a total duration of approximately 2 hours.
TigerConnect is currently investigating an issue causing delays with messages sent across all devices.
• Time Detected: 7:00 AM PT
• Impact: We have received reports of delays with messages being sent.
• Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
Components affected
TigerConnect Developer API TigerConnect Messaging Services TigerConnect Physician SchedulingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/28/2026 05:00PM
Message delays has been resolved. All systems are operating normally.
• Status: Resolved 🟢
• Time Resolved: 9 AM PT
• Duration: Approximately 2 hours
We apologize for any workflow disruption and thank you for your patience. If you continue to experience issues, please contact TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
MONITORING
8 days ago - at 09/28/2026 04:15PM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 09/28/2026 04:15PM
TigerConnect engineers have taken steps to address delayed messages - services are beginning to normalize.
• Time Detected: 7:00 AM PT (Initial report/alarm)
• Impact: We have received reports of delays with messages being sent.
• Fix/Mitigation Applied: 8:11 AM PT
• Status: Monitoring 🔵
A final update will be provided when platform stabilization concludes and incident resolution is confirmed.
Please report any issues to TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
INVESTIGATING
8 days ago - at 09/28/2026 04:00PM
TigerConnect continues to investigate an issue causing delays with messages sent across all devices. We have seen improvements since the last report.
• Time Detected: 7:00 AM PT
• Impact: We have received reports of delays with messages being sent.
• Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
INVESTIGATING
8 days ago - at 09/28/2026 02:34PM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 09/28/2026 02:33PM
TigerConnect is currently investigating an issue causing delays with messages sent across all devices.
• Time Detected: 7:00 AM PT
• Impact: We have received reports of delays with messages being sent.
• Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
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