Outage in TigerConnect
TigerConnect Platform Issue: TigerConnect Physician Scheduling - Investigating
Resolved MajorIncident Report
Summary AI Generated
TigerConnect Physician Scheduling experienced a SAML authentication issue that prevented SSO users from logging in, causing them to get stuck in a continuous authentication loop after submitting credentials. The issue was detected at 7:00 AM PT and affected only users utilizing SAML-based single sign-on authentication. Engineers applied a fix at 7:50 AM PT and the incident was fully resolved by 7:51 AM PT, with the total outage lasting 38 minutes.
TigerConnect is currently investigating a detected issue affecting users logging into TigerConnect Physician Scheduling via SAML authentication.
• Time Detected: 7 AM PT
• Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission.
• Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
Components affected
TigerConnect Physician SchedulingTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/22/2026 03:00PM
The issue affecting TigerConnect Physician Scheduling has been resolved. All systems are operating normally.
• Status: Resolved 🟢
• Time Resolved: 7:51 AM PT
• Root Cause: A full post-incident summary will be provided upon request.
We apologize for any workflow disruption and thank you for your patience. If you continue to experience issues, please contact TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
MONITORING
4 days ago - at 05/22/2026 02:55PM
TigerConnect engineers have taken steps to address the cause of the issue affecting TigerConnect Physician Scheduling Login - services are beginning to normalize.
• Time Detected: 7:51 AM PT
• Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission.
• Fix/Mitigation Applied: 7:50 AM PT
• Status: Monitoring 🔵
A final update will be provided when platform stabilization concludes and incident resolution is confirmed.
Please report any issues to TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
IDENTIFIED
4 days ago - at 05/22/2026 02:53PM
TigerConnect engineers have taken steps to address the cause of the issue affecting TigerConnect Physician Scheduling Login - services are beginning to normalize.
• Time Detected: 7:51 AM PT
• Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission.
• Fix/Mitigation Applied: 7:50 AM PT
• Status: Monitoring 🔵
A final update will be provided when platform stabilization concludes and incident resolution is confirmed.
Please report any issues to TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
INVESTIGATING
4 days ago - at 05/22/2026 02:24PM
TigerConnect is currently investigating a detected issue affecting users logging into TigerConnect Physician Scheduling via SAML authentication.
• Time Detected: 7 AM PT
• Impact: SSO users utilizing SAML authentication are currently unable to log into TCPS and are experiencing a continuous authentication loop during the sign-in process. This issue is isolated to SAML-based SSO users and prevents successful access to the platform after credential submission.
• Status: Investigating 🟡
Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.
Please report symptoms or additional issues you experience to TigerConnect Support:
• Phone: +1 650-564-4722
• Email: support@tigerconnect.com
• Messenger: TigerConnect Admin
Latest TigerConnect outages
TigerConnect Platform Issue: Fast Deploys (emails) being triggered seemingly with no messages - Investigating - 20 days ago
TigerConnect Platform Issue: Web/Desktop App Not loading - Investigating - about 1 month ago
TigerConnect Service Degradation - 5 months ago
Notifications Delivery Delays - 5 months ago
TigerConnect Logging issues - 7 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
