Outage in Togetherwork

[SEV-3] Togetherpay Sandbox/Integration Issues

Resolved Minor
August 01, 2022 - Started over 2 years ago - Lasted 10 days
Official incident page

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Outage Details

ProPay is aware of an issue that may impact the ability to run tests in Sandbox and Integration environments. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 08/11/2022 09:00PM

We are still awaiting an update from ProPay about sandbox/integration. As of now, both environments are still down. We will let you know as soon as we have information to share.

IDENTIFIED over 2 years ago - at 08/10/2022 07:00PM

ProPay believes sandbox and integration will be operational again by the end of the day tomorrow, August 11. We will keep you posted as we learn more.

IDENTIFIED over 2 years ago - at 08/09/2022 08:36PM

The extended outage at ProPay affecting sandbox and integration continues. We will continue to keep you informed throughout the incident and will be sure to update the status as soon as it becomes operational.

IDENTIFIED over 2 years ago - at 08/08/2022 08:45PM

Sandbox and integration are still down. ProPay is still unable to provide an ETA on the fix. As we learn more, we will let you know.

IDENTIFIED over 2 years ago - at 08/05/2022 06:13PM

There are no updates and still no ETA on ProPay's fix to sandbox/integration. This incident will likely carry over into next week. If we hear otherwise, we will let you know.

IDENTIFIED over 2 years ago - at 08/04/2022 05:06PM

ProPay's teams continue to work on this issue but still no ETA on the fix. Concerns about how long it is taking have been voiced and escalated. We will continue to keep you posted as we learn more.

IDENTIFIED over 2 years ago - at 08/03/2022 05:32PM

ProPay's teams are still working on this issue. It could be a couple of more days before services are restored. As soon as sandbox and integration are back up and running, we will let you know.

IDENTIFIED over 2 years ago - at 08/02/2022 08:07PM

The latest we are hearing from ProPay indicates this incident will carry over into tomorrow. Additional updates will be provided then, unless we received something to the contrary later today.

IDENTIFIED over 2 years ago - at 08/02/2022 03:57PM

We continue to monitor this situation and request updates from ProPay. Nothing new to report at this time and no ETA out of them on the fix. As we learn more, we will keep you informed.

IDENTIFIED over 2 years ago - at 08/02/2022 02:07AM

Nothing new to report from ProPay. This incident will carry into tomorrow. As more information is known, updates will be posted.

IDENTIFIED over 2 years ago - at 08/01/2022 08:41PM

ProPay's teams are making progress on this issue but an ETA as to when sandbox and integration will be back up and running is still unknown. We will keep you informed as we learn more.

IDENTIFIED over 2 years ago - at 08/01/2022 05:54PM

ProPay's teams identified the issue and are working on a fix. No ETA is available on when the testing environments will be operational again. As we learn more, we will keep you posted.

INVESTIGATING over 2 years ago - at 08/01/2022 03:19PM

ProPay is aware of an issue that may impact the ability to run tests in Sandbox and Integration environments. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

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