Outage in Togetherwork

[SEV-3] Settlement/Comprehensive File Delay

Resolved Minor

October 29, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

Regular settlement files, merchant settlement files, and some comprehensive reports will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Components affected

Togetherwork File Import Process - Internal Togetherwork File Import Process - External

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/29/2025 03:11PM

All regular settlement files, merchant settlement files, and comprehensive reports are now available. This incident is resolved.

INVESTIGATING 3 months ago - at 10/29/2025 12:40PM

Latest Togetherwork outages

[SEV-1] Togetherpay - Intermittent Processing Issues - about 1 month ago

[SEV-3] Togetherpay - Intermittent Processing Issues - about 2 months ago

[SEV-3] Togetherpay - Intermittent Processing Issues | Canada - about 2 months ago

[SEV-3] Intermittent Processing Issues - 2 months ago

[SEV-3] Settlement File Delay - 3 months ago

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