Is TokBox Down?

This page shows the live TokBox status so you can confirm in seconds if TokBox is down.

TokBox current status

Updated a few minutes ago

TokBox is operational

NEW VONAGE API STATUS PAGE

started almost 3 years ago

This status page won't be updated anymore. The new API status page (https://vonageapi.statuspage.io/) replaced this page on Monday, July 11, 2022. Please update your subscriptions and any automatio...

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TokBox user-reported issues in the last 24 hours

This chart displays the number of user-reported TokBox problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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TokBox outage history

IsDown has tracked 179 incidents since started monitoring TokBox downtimes in April 2020. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • Jul 08 2022

    almost 3 years ago · lasted less than a minute

    At 17:39 UTC, one of our Video servers in our Frankfurt data center restarted. Customer archive connections would have been dropped. The instance immediately recovered afterward and currently, we are monitoring the incident while we further inves...

  • Jul 07 2022

    almost 3 years ago · lasted 16 minutes

    We have identified the issue impacting the uploading of archives. While we investigate the root cause of the issue, the impacted server has been moved out of production. The affected archives are in a process of uploading. Please let support@api.v...

  • Jul 04 2022

    almost 3 years ago · lasted about 1 hour

    We were observing delays in uploading some archives to destination storage buckets starting July 2nd. Engineering is working to restore the timely upload of all archives and correct the degradation. Please contact support@api.vonage.com for any qu...

  • Jul 01 2022

    almost 3 years ago · lasted 30 minutes

    We have detected a degradation in our DB access responsiveness that could lead in some cases to issues operating with the Video API such as new video sessions, archiving APIs, new connections, broadcast, and potentially some delay on archive uploa...

  • Apr 2020 ...
    IsDown started monitoring TokBox status

    We've tracked and collected 179 incidents since started monitoring TokBox status

Sign up and check all outage history

Latest user comments about TokBox issues

  • A

    Adam

    Unable to connect to video api servers for processing video. Tokbox servers appear to be down.

TokBox outages in the last 30 days

Number of Incidents

0 issues

Last incident

1034 days ago

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Having problems with TokBox? What can you do?

  1. First, stay calm.

    • We know it's stressful when TokBox is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact of the TokBox outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did TokBox already acknowledge the issue? And published a status update? (You can find it in the top of the page or in TokBox status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If TokBox is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Did TokBox recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Want to be informed about TokBox status changes?

IsDown offers an easy way to monitor TokBox with maximum flexibility

Major Outages Notifications

IsDown monitors TokBox for major outages. A major outage is when TokBox experiences a critical issue that severely affects one or more services/regions. When TokBox marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors TokBox status page for minor outages. A minor outage is when TokBox experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in TokBox status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

TokBox publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors TokBox and all their 18 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

TokBox and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is TokBox down today?

TokBox isn't down. You can check TokBox status and incident details on the top of the page. IsDown continuously monitors TokBox official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current TokBox status?

TokBox is currently operational. You can check TokBox status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a TokBox outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is TokBox slow today?

Yes, TokBox might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are TokBox outages detected?

IsDown monitors the TokBox official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last TokBox outage?

TokBox last outage was on July 11, 2022 with the title "NEW VONAGE API STATUS PAGE"

TokBox not working for you? How do I know if TokBox is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How can I check TokBox status and outages?

Why use IsDown to monitor TokBox instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor TokBox and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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