Outage in TokenEx

Network Outage

Resolved Major
April 04, 2024 - Started 9 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We are presently encountering intermittent network disruptions. Our operations team is actively investigating the underlying cause and will issue an update upon resolution.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/05/2024 06:42PM

This issue has been resolved. Thank you for your patience.

MONITORING 9 months ago - at 04/05/2024 06:11AM

Customer Portal functionality has been restored. We again apologize for the inconvenience.

INVESTIGATING 9 months ago - at 04/05/2024 03:25AM

TokenEx is continuing to experience a denial of service attack that is impacting the availability of the Customer Portal. We continue to aggressively work to mitigate the impact and restore availability. All other platform services are operational.

INVESTIGATING 9 months ago - at 04/05/2024 12:03AM

TokenEx is currently experiencing a denial of service attack that is intermittently impacting the availability of the customer portal. We continue to aggressively work to mitigate the impact and restore availability. In the meantime, transaction processing has been restored.
We understand this is frustrating, and we sincerely apologize for any inconvenience it may cause.

INVESTIGATING 9 months ago - at 04/04/2024 09:50PM

TokenEx is currently experiencing a denial of service attack that is intermittently impacting the availability of the platform. We are aggressively working to mitigate the impact and restore availability.

INVESTIGATING 9 months ago - at 04/04/2024 09:33PM

Our Operations team is continuing to investigate this issue.

INVESTIGATING 9 months ago - at 04/04/2024 08:21PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 04/04/2024 07:57PM

We are presently encountering intermittent network disruptions. Our operations team is actively investigating the underlying cause and will issue an update upon resolution.

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