Outage in Toky

Connectivity issues with web app in Europe

Resolved Minor
June 20, 2019 - Started over 6 years ago
Official incident page

Incident Report

We have detected one of our servers in Europe's datacenter to be having issues responding to requests on time. We have isolated the affected server and removed it from the cluster while we investigate the reason for the failure. The service is operating normally and we expect to have further updates in the next few hours.

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Latest Updates ( sorted recent to last )
RESOLVED over 6 years ago - at 06/20/2019 03:49PM

The issue was caused by an extremely high volume of requests coming from one of our integration partners that we were not rate-limiting consistently.

After applying a more strict filtering rule to their traffic, the issue was resolved.

MONITORING over 6 years ago - at 06/20/2019 03:29PM

We have detected one of our servers in Europe's datacenter to be having issues responding to requests on time.

We have isolated the affected server and removed it from the cluster while we investigate the reason for the failure.

The service is operating normally and we expect to have further updates in the next few hours.

Latest Toky outages

Problems with calls and registration in South America region - over 3 years ago
Trouble with notification of messages and events - almost 4 years ago
General supplier failure - over 4 years ago
Cloud provider incident identified and corrected - almost 5 years ago
Cloud provider experiencing an outage - about 5 years ago

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