Outage in Total Synergy

20/08/2024 - Xero Connect "GetLockDate failed" error

Resolved Minor
August 20, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are investigating a Xero Connect issue impacting customers on the Xero Ultimate Plan. Details: We're aware of an incompatibility with Xero's latest update to their "Ultimate" plan. Synergy users on some of Xero's "Ultimate" plans are currently unable to Sync from Synergy to Xero, and will get a "GetLockDate failed" error. Our technical team are currently working on a fix to support the new Xero plans with high priority, and we will provide updates as they become available. We apologise for the inconvenience this has caused and appreciate your patience.
Components affected
Total Synergy Xero Ltd - API Accounting API

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/21/2024 10:33PM

We are pleased to share that the Xero Connect compatibility issue impacting users on a Xero “Ultimate” plan has been resolved.
Users can now successfully sync data between Synergy and Xero as expected.

We apologise for any inconvenience and thank you for your patience.

IDENTIFIED over 1 year ago - at 08/20/2024 08:16AM

We are investigating a Xero Connect issue impacting customers on the Xero Ultimate Plan.

Details:
We're aware of an incompatibility with Xero's latest update to their "Ultimate" plan. Synergy users on some of Xero's "Ultimate" plans are currently unable to Sync from Synergy to Xero, and will get a "GetLockDate failed" error.

Our technical team are currently working on a fix to support the new Xero plans with high priority, and we will provide updates as they become available.

We apologise for the inconvenience this has caused and appreciate your patience.

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