Outage in Total Synergy
20/08/2024 - Xero Connect "GetLockDate failed" error
Resolved MinorIncident Report
We are investigating a Xero Connect issue impacting customers on the Xero Ultimate Plan.
Details:
We're aware of an incompatibility with Xero's latest update to their "Ultimate" plan. Synergy users on some of Xero's "Ultimate" plans are currently unable to Sync from Synergy to Xero, and will get a "GetLockDate failed" error.
Our technical team are currently working on a fix to support the new Xero plans with high priority, and we will provide updates as they become available.
We apologise for the inconvenience this has caused and appreciate your patience.
Components affected
Total Synergy Xero Ltd - API Accounting APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 08/21/2024 10:33PM
We are pleased to share that the Xero Connect compatibility issue impacting users on a Xero “Ultimate” plan has been resolved.
Users can now successfully sync data between Synergy and Xero as expected.
We apologise for any inconvenience and thank you for your patience.
IDENTIFIED
over 1 year ago - at 08/20/2024 08:16AM
We are investigating a Xero Connect issue impacting customers on the Xero Ultimate Plan.
Details:
We're aware of an incompatibility with Xero's latest update to their "Ultimate" plan. Synergy users on some of Xero's "Ultimate" plans are currently unable to Sync from Synergy to Xero, and will get a "GetLockDate failed" error.
Our technical team are currently working on a fix to support the new Xero plans with high priority, and we will provide updates as they become available.
We apologise for the inconvenience this has caused and appreciate your patience.
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