Outage in Transcend

Increased Latency in EU-Hosted Region

Resolved Minor
April 04, 2025 - Started 21 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Transcend Admin Dashboard Transcend Backend API Transcend Multi-Tenant Sombra
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/04/2025 09:53PM

This issue has been resolved, with latency returning to normal levels since 1:28 PM PDT.

MONITORING 21 days ago - at 04/04/2025 08:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 21 days ago - at 04/04/2025 08:11PM

Our systems in the EU are under increased load and we are scaling up to meet demand.

INVESTIGATING 21 days ago - at 04/04/2025 07:24PM

We are currently investigating this issue.

Latest Transcend outages

Degraded performance of our Backend API [EU Region] - about 19 hours ago
Consent Deployment is failing for Certain Regions - 16 days ago
Email Sending is not working - 2 months ago
Email Sending is not working - 10 months ago
Backend downtime - 11 months ago

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