Outage in Tray.io

Degraded Performance

Resolved Minor
June 03, 2023 - Started over 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently investigating an issue causing system-wide degraded performance.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/03/2023 02:16PM

All services are operational again, and users should not encounter issues using the Embedded API. If you have any questions or concerns, please feel free to reach out to support@tray.io. Thank you for your patience and understanding.

MONITORING over 1 year ago - at 06/03/2023 01:59PM

The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

MONITORING over 1 year ago - at 06/03/2023 01:15PM

The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

MONITORING over 1 year ago - at 06/03/2023 12:38PM

The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

MONITORING over 1 year ago - at 06/03/2023 12:09PM

The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

MONITORING over 1 year ago - at 06/03/2023 11:33AM

The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

MONITORING over 1 year ago - at 06/03/2023 10:58AM

The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

MONITORING over 1 year ago - at 06/03/2023 10:28AM

The Embedded API is still experiencing a service degradation, while all other services remain operational. The workflow execution backlog has been completed and we are processing at full speed again. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

MONITORING over 1 year ago - at 06/03/2023 09:54AM

The Embedded API is still experiencing a service degradation, while all other services remain operational. The workflow execution backlog has been completed and we are processing at full speed again. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

MONITORING over 1 year ago - at 06/03/2023 09:20AM

The Embedded API is still experiencing a service degradation, while all other services remain operational. The workflow execution backlog has been completed and we are processing at full speed again. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

MONITORING over 1 year ago - at 06/03/2023 08:49AM

All services are now operational except for the Embedded API, which is still experiencing a service degradation. We are monitoring for any further issues while the workflow execution backlog continues to process, and performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.

IDENTIFIED over 1 year ago - at 06/03/2023 08:31AM

We are continuing to work through the workflow execution backlog, but performance is still degraded, and users may still experience errors and an inability to use the application. We will provide another update in the next 30 minutes.

IDENTIFIED over 1 year ago - at 06/03/2023 07:54AM

We are working through the workflow execution backlog, but performance is still degraded, and users may still experience errors and inability to use the application. We will provide another update in the next 30 minutes.

IDENTIFIED over 1 year ago - at 06/03/2023 07:16AM

We are continuing to take mitigating actions to resolve this issue. Tray users will continue to experience errors and the inability to use the application. We will provide another update in the next 30 minutes.

IDENTIFIED over 1 year ago - at 06/03/2023 06:47AM

We are continuing to take mitigating actions to resolve this issue. Tray users will continue to experience errors and the inability to use the application. We will provide another update in the next 30 minutes.

IDENTIFIED over 1 year ago - at 06/03/2023 06:14AM

We are continuing to take mitigating actions to resolve this issue. Tray users will continue to experience errors and the inability to use the application. We will provide another update in the next 30 minutes.

IDENTIFIED over 1 year ago - at 06/03/2023 05:43AM

The issue has been identified and we are taking mitigating actions to resolve it. The root cause is not yet known but is only affecting the US service region. Users will continue to experience errors in the application or be unable to access it. We will provide further updates within 30 minutes or as soon as we have new information.

INVESTIGATING over 1 year ago - at 06/03/2023 05:07AM

We are currently investigating an issue causing system-wide degraded performance.

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