Outage in Tray.io

Overall Platform Outage

Resolved Major

May 28, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineers are currently investigating an issue affecting Tray services across US, EU and APAC.

Components affected

Tray.io Workflow Execution Tray.io Embedded API Tray.io Workflow Builder API Tray.io Workflow Builder App Tray.io Embedded App Tray.io Workflow Builder Logs

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/28/2024 11:44AM

This incident has been resolved and all our systems are operational.

Between 11:18am BST to 11:29am BST customers in the US, EU, and APAC regions experienced difficulties logging into the application. Additionally, Tray's Public API encountered errors during this period, customers may have also encountered errors with execution which would have resulted them showing as failed within the execution logs.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

MONITORING almost 2 years ago - at 05/28/2024 10:37AM

Our engineers have identified the issue and implemented a fix for the issue.

We apologise for any inconvenience this incident may cause. If you have any questions or concerns, please reach out to us at support@tray.io.

INVESTIGATING almost 2 years ago - at 05/28/2024 10:29AM

Our engineers are currently investigating an issue affecting Tray services across US, EU and APAC.

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