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Outage in Tray.io

Degraded Application Performance

Resolved Minor
November 25, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue that is causing extended time between a failing step and its retry. You will experience lengthened execution times if a step in your workflow fails and attempts to retry the step. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Components affected
Tray.io Workflow Execution

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/26/2024 01:02AM

This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

MONITORING over 1 year ago - at 11/26/2024 12:35AM

Our engineering teams are continuing to monitor the results of the fix.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

MONITORING over 1 year ago - at 11/25/2024 11:31PM

Our engineering teams are continuing to monitor the results of the fix.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

MONITORING over 1 year ago - at 11/25/2024 10:40PM

Our engineering teams are continuing to monitor the results of the fix.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

MONITORING over 1 year ago - at 11/25/2024 09:50PM

Our engineering teams have applied a fix and are currently monitoring the results.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

INVESTIGATING over 1 year ago - at 11/25/2024 09:31PM

We are currently investigating an issue that is causing extended time between a failing step and its retry. You will experience lengthened execution times if a step in your workflow fails and attempts to retry the step.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.

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