Outage in True IP Solutions

Outbound Fax Service Outage

Resolved Minor
November 06, 2024 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with our outbound fax service. Any faxes sent through our phone management portal, email-to-fax, or via a blue AudioCodes ATA are failing to deliver. Other transmission methods are unaffected and faxes are still being received on all mediums. Please continue to monitor the status page for updates as we work diligently to restore 100% service. If you have any questions please don't hesitate to open a ticket on our support page (https://support.trueipsolutions.com) or call us at (855) 878-8477. Thank you, True IP Solutions
Components affected
True IP Solutions Fax/vFax True IP Solutions Fax QoS

Need to monitor True IP Solutions outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/06/2024 05:50PM

This incident has been resolved.

MONITORING 12 months ago - at 11/06/2024 03:32PM

We have found what we believe to be the cause of the issue and have put a fix in place. We are monitoring the queue closely. Faxes that have already failed to send will need to be resent.

If you continue to experience issues sending a fax please open a ticket with our support team or call us at (855) 878-8477.

Thank you!

INVESTIGATING 12 months ago - at 11/06/2024 03:19PM

We are currently investigating an issue with our outbound fax service. Any faxes sent through our phone management portal, email-to-fax, or via a blue AudioCodes ATA are failing to deliver. Other transmission methods are unaffected and faxes are still being received on all mediums. Please continue to monitor the status page for updates as we work diligently to restore 100% service. If you have any questions please don't hesitate to open a ticket on our support page (https://support.trueipsolutions.com) or call us at (855) 878-8477.

Thank you,

True IP Solutions

Latest True IP Solutions outages

Impaired Connectivity on MCNC Servers - 3 months ago
Intermittent Issues with SSO on Phone Portal - 6 months ago
True Talk+ Update Issue - 6 months ago
Webphone Outage - 8 months ago
Data Center Power Outage, Dallas Tx - 11 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook