TrustPilot experienced a major service degradation affecting the businessunitproducts-api, which prevented some users from accessing their business product catalog through the Business Portal. The incident also impacted the product catalog and related areas of the B2B app, along with some widgets. The issue was resolved after 2.5 hours following implementation of a fix and monitoring period.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.
We are currently investigating this issue which may be impacting some users in accessing their business product catalog.
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