Outage in TrustPilot
Degraded service on businessunitproducts-api
Resolved MajorIncident Report
Summary AI Generated
TrustPilot experienced a major service degradation affecting the businessunitproducts-api, which prevented some users from accessing their business product catalog through the Business Portal. The incident also impacted the product catalog and related areas of the B2B app, along with some widgets. The issue was resolved after 2.5 hours following implementation of a fix and monitoring period.
We are currently investigating this issue which may be impacting some users in accessing their business product catalog.
Components affected
TrustPilot Business PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/24/2026 11:43PM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/24/2026 10:36PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 03/24/2026 09:46PM
We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.
INVESTIGATING
about 2 months ago - at 03/24/2026 09:18PM
We are currently investigating this issue which may be impacting some users in accessing their business product catalog.
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