Outage in TSG Global

UPSTREAM - Delayed SMS Delivery to Verizon and T-mobile

Resolved Minor
September 28, 2023 - Started about 1 year ago
Official incident page

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Outage Details

We are currently investigating delayed SMS delivery to both Verizon and T-mobile carriers. We will update you as soon as we have more information. This is not an issue with TSG's network but something we are investigating with our peering partner. This seems to be only affecting 10DLC and is not affecting Toll-Free or Shortcode
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/28/2023 08:50PM

Messaging continues to deliver as expected to all carriers. We will continue to monitor with our peering partner, but as of this notice, it is resolved. We will close this incident. Any messages that were not received during this outage should be resent.

MONITORING about 1 year ago - at 09/28/2023 08:18PM

Our peering partner identified the cause for messages not being delivered to some Verizon and T-Mobile end users and has implemented a fix. Currently, messages are being delivered to all destination carriers. We are continuing to monitor service levels.

INVESTIGATING about 1 year ago - at 09/28/2023 07:35PM

Our peering partner is still investigating the issue.

INVESTIGATING about 1 year ago - at 09/28/2023 07:02PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 09/28/2023 06:54PM

We are currently investigating delayed SMS delivery to both Verizon and T-mobile carriers. We will update you as soon as we have more information. This is not an issue with TSG's network but something we are investigating with our peering partner. This seems to be only affecting 10DLC and is not affecting Toll-Free or Shortcode

Latest TSG Global outages

Delayed MMS Delivery - 3 months ago
Toll-Free SMS/MMS/DLR Outage - over 1 year ago

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