Outage in TSG Global

UPSTREAM - Delayed SMS Delivery to Verizon and T-mobile

Resolved Minor
September 28, 2023 - Started about 2 years ago
Official incident page

Incident Report

We are currently investigating delayed SMS delivery to both Verizon and T-mobile carriers. We will update you as soon as we have more information. This is not an issue with TSG's network but something we are investigating with our peering partner. This seems to be only affecting 10DLC and is not affecting Toll-Free or Shortcode
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/28/2023 08:50PM

Messaging continues to deliver as expected to all carriers. We will continue to monitor with our peering partner, but as of this notice, it is resolved. We will close this incident. Any messages that were not received during this outage should be resent.

MONITORING about 2 years ago - at 09/28/2023 08:18PM

Our peering partner identified the cause for messages not being delivered to some Verizon and T-Mobile end users and has implemented a fix. Currently, messages are being delivered to all destination carriers. We are continuing to monitor service levels.

INVESTIGATING about 2 years ago - at 09/28/2023 07:35PM

Our peering partner is still investigating the issue.

INVESTIGATING about 2 years ago - at 09/28/2023 07:02PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/28/2023 06:54PM

We are currently investigating delayed SMS delivery to both Verizon and T-mobile carriers. We will update you as soon as we have more information. This is not an issue with TSG's network but something we are investigating with our peering partner. This seems to be only affecting 10DLC and is not affecting Toll-Free or Shortcode

Latest TSG Global outages

Inbound SMS Delivery Delays (HTTP Webhooks) - about 6 hours ago
Messaging delivery delays and failures for some users - 8 days ago
Service Degredation - SMS, MMS - 3 months ago
Emergency Maintenance - Messaging/Portal Services - 3 months ago
Emergency Maintenance - Messaging Services Degarade Performance - 3 months ago

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