Outage in TSYS Merchant

Global Payments System Incident - GNAP Processing Issue - Canada

Resolved Major
September 06, 2024 - Started 9 months ago - Lasted 36 minutes
Official incident page

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Outage Details

Service: GNAP - North Host Platform Impacted Segment: Canada Impact Start time: 09/06/2024 - 09:00 ET Impact End time: Ongoing Summary: GNAP merchants may experience timeouts or system errors when processing transactions between 09:00-10:02 ET. Actions Taken: Support teams are engaged in troubleshooting. Service: GNAP - Hôtes Nord Segment impacté: Canada Début de l’impact: 09/06/2024 - 09:00 HE Fin de l’impact: en cours Résumé: Marchands GNAP peuvent rencontrer des délais d'attente ou des erreurs système lors du traitement des transactions entre 09:00-10:02 HE. Action prise: Les équipes de support sont engagées dans le dépannage.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 09/06/2024 03:04PM

Service: GNAP - North Host Platform
Impacted Segment: Canada

Impact Start time: 09/06/2024 - 09:00 ET
Impact End time: 09/06/2024 - 10:05 ET

Restored: This issue has been resolved. This issue is external to Global Payments.
Summary: GNAP merchants may experience timeouts or system errors when processing transactions between 09:00-10:05 ET.

Actions Taken: Support teams are engaged in troubleshooting.



Service: GNAP - Hôtes Nord
Segment impacté: Canada

Début de l’impact: 09/06/2024 - 09:00 HE
Fin de l’impact: 09/06/2024 - 10:05 HE

Résolution: Ce problème a été résolu. Ce problème est externe à Global Payments Canada.

Résumé: Marchands GNAP peuvent rencontrer des délais d'attente ou des erreurs système lors du traitement des transactions entre 09:00-10:05 HE.

Action prise: Les équipes de support sont engagées dans le dépannage.

INVESTIGATING 9 months ago - at 09/06/2024 02:30PM

Service: GNAP - North Host Platform
Impacted Segment: Canada

Impact Start time: 09/06/2024 - 09:00 ET
Impact End time: Ongoing

Summary: GNAP merchants may experience timeouts or system errors when processing transactions between 09:00-10:02 ET.

Actions Taken: Support teams are engaged in troubleshooting.



Service: GNAP - Hôtes Nord
Segment impacté: Canada

Début de l’impact: 09/06/2024 - 09:00 HE
Fin de l’impact: en cours

Résumé: Marchands GNAP peuvent rencontrer des délais d'attente ou des erreurs système lors du traitement des transactions entre 09:00-10:02 HE.

Action prise: Les équipes de support sont engagées dans le dépannage.

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