Outage in Twilio
SMS Delivery Delays to and from Cell C Network in South Africa via Domestic Longcodes
Resolved Minor
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Outage Details
We are experiencing MMS/SMS delivery delays when sending messages to South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Middle East & AfricaLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 08/22/2023 01:14AM
We are no longer experiencing SMS delivery delays when sending messages to and receiving messages from Cell C Network in South Africa via Domestic Longcodes. This incident has been resolved.
MONITORING
almost 2 years ago - at 08/21/2023 11:14PM
We are observing recovery in SMS delivery delays when sending messages to and receiving messages from Cell C Network in South Africa via Domestic Longcodes. We also continue to see recovery in call failures to and from Twilio South Africa numbers. We will continue monitoring the services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
almost 2 years ago - at 08/21/2023 03:10PM
We continue to experience SMS delivery delays to and from Cell C Network in South Africa via Domestic Longcodes.
We continue to see recovery in call failures to and from Twilio South Africa numbers.
Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
almost 2 years ago - at 08/21/2023 07:11AM
We continue to experience SMS delivery delays to and from Cell C Network in South Africa via Domestic Longcodes.
We are seeing recovery in call failures to and from Twilio South Africa numbers.
Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
almost 2 years ago - at 08/21/2023 04:55AM
We continue to experience SMS delivery delays and call failures to and from Twilio South Africa numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
almost 2 years ago - at 08/21/2023 12:55AM
We continue to experience delivery delays when sending SMS to Cell C Network in South Africa over a subset of Domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
almost 2 years ago - at 08/20/2023 10:47PM
We continue to experience delivery delays when sending SMS to Cell C Network in South Africa over a subset of Domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
almost 2 years ago - at 08/20/2023 09:43PM
We are continuing to investigate this issue.
INVESTIGATING
almost 2 years ago - at 08/20/2023 09:41PM
We are continuing to investigate this issue.
INVESTIGATING
almost 2 years ago - at 08/20/2023 09:38PM
We are experiencing MMS/SMS delivery delays when sending messages to South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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