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Outage in Twilio

SMS Delivery Report Delays to Small Networks in the US for a Subset of Short Codes

Resolved Minor
June 15, 2025 - Started 10 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/17/2025 06:43PM

We are no longer experiencing SMS delivery report delays when sending messages to small Networks in the US for a subset of Short Codes. This incident has been resolved.

MONITORING 10 months ago - at 06/17/2025 04:53PM

We are observing recovery in SMS delivery report delays when sending messages to small Networks in the US for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 10 months ago - at 06/17/2025 03:02PM

We are observing recovery in SMS delivery delays when sending messages to small Networks in the US for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/17/2025 06:44AM

We are continuing to experience SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/17/2025 02:43AM

We are continuing to experience SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/17/2025 01:05AM

We are continuing to experience SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 10 months ago - at 06/16/2025 11:20PM

We are observing recovery in delivery report delays when sending to a subset of Small Networks in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 10 months ago - at 06/16/2025 07:54PM

We have identified that this incident is only impacting a subset of Small Networks in the US. We can confirm that main networks in the US are not impacted by this incident. Our engineers continue working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 10 months ago - at 06/16/2025 05:54PM

We have identified that this incident is only impacting a subset of Small Networks in the US. We can confirm that main networks in the US are not impacted by this incident. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 10 months ago - at 06/16/2025 05:14PM

We are observing recovery in SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING 10 months ago - at 06/16/2025 03:14PM

We are observing recovery in SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 10 months ago - at 06/16/2025 02:43PM

We are observing recovery in SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 min or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/16/2025 09:00AM

We are continuing to experience SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available

INVESTIGATING 10 months ago - at 06/16/2025 05:13AM

We are continuing to experience SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/16/2025 03:19AM

We are continuing to experience SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/16/2025 02:21AM

We are experiencing SMS delivery report delays to multiple networks in the United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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