Outage in Twilio

Unable to Verify Caller ID Using SMS

Resolved Minor
January 21, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with verify Caller IDs for trial accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Console
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/21/2024 06:38PM

Issues with caller ID verification service has been resolved, and it is operating normally at this time.

MONITORING over 1 year ago - at 01/21/2024 06:10PM

The caller ID verification service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 01/21/2024 05:45PM

Our Account Portal has a partial outage for caller ID verification. Customers are not able to add caller IDs using SMS. We are still working to restore functionality as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 01/21/2024 05:34PM

Our monitoring systems have detected a potential issue with verify Caller IDs for trial accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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