Outage in Twilio

SMS Delivery Delays and Failures When Sending Messages to Multiple Countries in Central Asia

Resolved Minor
August 04, 2025 - Started 3 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays and failure when sending messages to Tajikistan and Kyrgyzstan in Central Asia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/05/2025 01:42AM

We are no longer experiencing SMS delivery delays and failure when sending messages to Tajikistan and Kyrgyzstan in Central Asia. This incident has been resolved.

MONITORING 3 months ago - at 08/04/2025 11:51PM

We are observing recovery with MS delivery delays and failure when sending messages to Tajikistan and Kyrgyzstan in Central Asia. We will continue to monitor to assure a full recovery, and provide another update in 2 hours.

INVESTIGATING 3 months ago - at 08/04/2025 11:18PM

We continue to experience SMS delivery delays and failure when sending messages to Tajikistan and Kyrgyzstan in Central Asia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 08/04/2025 03:20PM

We continue to experience SMS delivery delays and failure when sending messages to Tajikistan and Kyrgyzstan in Central Asia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 Hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 08/04/2025 11:20AM

We continue to experience SMS delivery delays and failure when sending messages to Tajikistan and Kyrgyzstan in Central Asia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 Hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 08/04/2025 09:20AM

We continue to experience SMS delivery delays and failure when sending messages to Tajikistan and Kyrgyzstan in Central Asia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 Hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 08/04/2025 08:21AM

We are experiencing SMS delivery delays and failure when sending messages to Tajikistan and Kyrgyzstan in Central Asia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.

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