Outage in Twilio

SMS Delivery Delays to the Vodafone Network in Ghana

Resolved Minor
March 15, 2024 - Started over 1 year ago - Lasted 4 days
Official incident page

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Outage Details

We are experiencing SMS delivery delays to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/18/2024 07:01PM

Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/zg9bvdcgfb0b

INVESTIGATING over 1 year ago - at 03/18/2024 04:59PM

We continue to experience SMS delivery delays when sending messages to the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/18/2024 08:54AM

We continue to experience SMS delivery delays when sending messages to the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/18/2024 04:59AM

We continue to experience SMS delivery delays when sending messages to the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/18/2024 03:00AM

We continue to experience SMS delivery delays when sending messages to the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/18/2024 02:08AM

During the monitoring period, we confirmed that we are no longer experiencing SMS delivery delays when sending messages to the MTN network but not for the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING over 1 year ago - at 03/18/2024 12:18AM

We are observing recovery in SMS delivery delays when sending messages to MTN network in Ghana. We are still investigating SMS delivery delays when sending messages to Vodafone network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING over 1 year ago - at 03/18/2024 12:12AM

We are observing recovery in SMS delivery delays when sending messages to multiple networks in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/17/2024 06:29PM

We are still experiencing SMS delivery delays to multiple networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 24 hours or as soon as more information becomes available.

MONITORING over 1 year ago - at 03/17/2024 04:45PM

We are observing recovery in SMS delivery delays when sending messages to Vodafone and MTN networks in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/17/2024 12:45AM

We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 16 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/16/2024 04:50PM

We continue to experience SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/16/2024 12:42PM

We continue to experience SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/16/2024 10:48AM

We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/16/2024 09:51AM

We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

MONITORING over 1 year ago - at 03/16/2024 07:57AM

We are observing recovery in SMS delivery delays to Vodafone and MTN networks in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/15/2024 04:07PM

We are still experiencing SMS delivery delays to Vodafone and MTN Networks in Ghana. Our engineers are working with our carrier partner to resolve this issue. We will provide an update within 16 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/15/2024 08:08AM

We are still experiencing SMS delivery delays to Vodafone and MTN Networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/15/2024 04:16AM

We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/15/2024 02:16AM

We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 03/15/2024 01:27AM

We are experiencing SMS delivery delays to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

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