Outage in Twilio

SMS Delivery Delays to Telefonica in Chile

Resolved Minor

July 16, 2025 - Started 9 months ago - Lasted about 8 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays to Telefonica Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/17/2025 03:34AM

We are no longer experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. This incident has been resolved.

MONITORING 9 months ago - at 07/17/2025 01:33AM

We are observing recovery with SMS delivery delays when sending messages to Telefonica Carrier in Chile. We will continue monitoring to ensure a full recovery and provide another update in 2 hours.

INVESTIGATING 9 months ago - at 07/16/2025 10:46PM

We continue experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/16/2025 08:43PM

We continue experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/16/2025 07:43PM

We are experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/16/2025 07:27PM

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