Outage in Twilio

SMS Delivery Delays to a Subset of Small Networks in the United States of America via a Subset of Shortcodes

Resolved Minor
July 16, 2025 - Started about 14 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Dish Network in the United States of America via a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 07/17/2025 06:02AM

We are no longer experiencing SMS delivery delays to a subset of small networks in the United States of America via a subset of short codes. This incident has been resolved.

MONITORING about 7 hours ago - at 07/17/2025 04:03AM

We are observing recovery with SMS delivery delays to a subset of small networks in the United States of America via a subset of short codes. We will continue monitoring to ensure a full recovery and provide another update in 2 hours.

INVESTIGATING about 11 hours ago - at 07/17/2025 12:07AM

Customers continue experienccing SMS delivery delays to a subset of small networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 07/16/2025 10:03PM

Customers may experience SMS delivery delays to a subset of small networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 07/16/2025 09:38PM

We are experiencing SMS delivery delays when sending messages to Dish Network in the United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 07/16/2025 09:32PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Dish Network in the United States of America via a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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