Outage in Twilio

Toll-Free and 10DLC Provisioning/Cancellations Issues and Account Security US API errors

Resolved Minor
July 23, 2024 - Started 9 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are investigating an issue with Netnumber OSR impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/24/2024 08:26AM

We are no longer experiencing issue that was impacting toll-free and 10DLC provisioning/cancellations. This incident has been resolved.

MONITORING 9 months ago - at 07/24/2024 06:38AM

The issue which was impacting account security US API errors was successfully resolved.
We are now observing successful recovery on the issue that was impacting toll-free and 10DLC provisioning/cancellations. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/24/2024 02:07AM

The issue which was impacting account security US API errors is now resolved.
But, we are still investigating the issue impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/23/2024 10:10PM

We are still investigating an issue impacting toll-free and 10DLC provisioning/cancellations and account security US API errors. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/23/2024 08:55PM

We are still investigating an issue with Netnumber OSR impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/23/2024 07:55PM

We are investigating an issue with Netnumber OSR impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 1 hour or as soon as more information becomes available.

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