Outage in Twilio

Whatsapp inbound and outbound messages are experiencing delays

Resolved Minor

July 17, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating delays in Whatsapp where inbound and outbound messages are experiencing delays. We expect to provide another update in 1 hour or as soon as more information becomes available

Components affected

Twilio Messaging Services Twilio Verify

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/17/2025 10:32PM

Our engineers have monitored the fix and confirmed the issue with WhatsApp, where inbound and outbound messages were experiencing delays, has been resolved. All services are now operating normally at this time.

IDENTIFIED 9 months ago - at 07/17/2025 10:10PM

[MONITORING] Messages have finished dequeuing. All inbound and outbound traffic for Whatsapp is operational again. We will be providing our next update within the next 4 hours, or as soon as more information is available.

IDENTIFIED 9 months ago - at 07/17/2025 08:31PM

[MONITORING] Messages have finished dequeuing. All inbound and outbound traffic for Whatsapp is operational again.

IDENTIFIED 9 months ago - at 07/17/2025 08:10PM

We are continuing to "monitor as messages dequeue".

IDENTIFIED 9 months ago - at 07/17/2025 07:45PM

We have implemented a fix and will be monitoring as messages dequeue.

INVESTIGATING 9 months ago - at 07/17/2025 07:14PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 07/17/2025 07:10PM

We are investigating delays in Whatsapp where inbound and outbound messages are experiencing delays. We expect to provide another update in 1 hour or as soon as more information becomes available

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