Outage in Twilio

On Call Engineers are Investigating an issue with Flex

Resolved Minor
July 17, 2025 - Started about 6 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Flex AgentTransfer & markComplete service disruption. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 07/17/2025 06:53PM

We have fully investigated the Flex AgentTransfer & markComplete service disruption issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

INVESTIGATING about 6 hours ago - at 07/17/2025 05:38PM

Our monitoring systems have detected a potential issue with Flex AgentTransfer & markComplete service disruption. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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