Outage in Twilio

SMS Delivery Delay To Videotron Network In Canada

Resolved Minor
August 01, 2024 - Started 12 months ago - Lasted about 12 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Videotron network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio SMS Short Code, North America Twilio SMS Toll-Free, North America
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 08/01/2024 05:21PM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Videotron network in Canada. This incident has been resolved.

MONITORING 12 months ago - at 08/01/2024 03:56PM

We are observing recovery in SMS delivery delays when sending messages to Videotron network in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 12 months ago - at 08/01/2024 01:58PM

We are observing recovery in SMS delivery delays when sending messages to Videotron network in Canada.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 12 months ago - at 08/01/2024 11:58AM

We are observing recovery in SMS delivery delays when sending messages to Videotron network in Canada.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 08/01/2024 08:08AM

We continue to experience SMS delivery delays when sending messages to Videotron network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 08/01/2024 06:20AM

We continue to experience SMS delivery delays when sending messages to Videotron network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 months ago - at 08/01/2024 05:20AM

We are experiencing SMS delivery delays when sending messages to Videotron network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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