Outage in Twilio

SMS Delivery Delays and Failures to KPN in Netherlands via a Subset of Long Codes

Minor
July 15, 2025 - Started about 15 hours ago
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Europe
Latest Updates ( sorted recent to last )
MONITORING 27 minutes ago - at 07/16/2025 12:17PM

We are observing recovery in SMS delivery when sending messages to KPN in Netherlands via a Subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 07/16/2025 06:58AM

We are still experiencing SMS delivery delays and failures when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 07/16/2025 03:09AM

We are still experiencing SMS delivery delays and failures when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 07/16/2025 01:02AM

We are still experiencing SMS delivery delays and failures when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 07/15/2025 11:56PM

We are experiencing SMS delivery delays and failures when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 07/15/2025 10:57PM

We are still experiencing SMS delivery delays when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 07/15/2025 10:04PM

We are experiencing SMS delivery delays when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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