Outage in Twilio

SMS Delivery Delay to Africell Network in Democratic Republic of Congo

Resolved Minor

July 16, 2025 - Started 9 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Africell network in Democratic Republic of Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/16/2025 06:48PM

We are no longer experiencing SMS delivery delays when sending to Africell network in Democratic Republic of Congo. This incident has been resolved.

MONITORING 9 months ago - at 07/16/2025 04:53PM

We are seeing SMS delivery without delays when sending to Africell network in Democratic Republic of Congo. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/16/2025 12:33PM

We are still experiencing SMS delivery delays when sending messages to Africell network in Democratic Republic of Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/16/2025 08:15AM

We are still experiencing SMS delivery delays when sending messages to Africell network in Democratic Republic of Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/16/2025 06:15AM

We are still experiencing SMS delivery delays when sending messages to Africell network in Democratic Republic of Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/16/2025 05:16AM

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