Outage in Twilio

SMS Delivery Failures to Altan Redes Network in Mexico for a subset of Domestic Sender IDs

Resolved Minor
August 21, 2024 - Started 10 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing SMS Delivery Failure to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/22/2024 03:22AM

We are no longer experiencing SMS delivery failures to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. This incident has been resolved.

MONITORING 10 months ago - at 08/22/2024 01:22AM

We are observing successful SMS delivery to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 08/22/2024 12:14AM

We continue to experience SMS Delivery Failure to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 08/21/2024 10:14PM

We are experiencing SMS Delivery Failure to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 08/21/2024 09:14PM

We are experiencing SMS Delivery Failure to Altan Redes Network in Mexico for a subset of Domestic Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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