Outage in Twilio

SMS Delivery Delays to Liberty Mobile Network in Puerto Rico Over A Subset Of Short Code

Resolved Minor
June 13, 2025 - Started about 21 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays to Liberty Mobile Network in Puerto Rico over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 06/13/2025 11:41AM

We are no longer experiencing SMS delivery delays when sending messages to when sending messages to Liberty Mobile Network in Puerto Rico over a subset of short codes. This incident has been resolved.

MONITORING about 18 hours ago - at 06/13/2025 09:40AM

We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 06/13/2025 07:52AM

We continue to experience SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 06/13/2025 06:50AM

We are experiencing SMS delivery delays to Liberty Mobile Network in Puerto Rico over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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