Outage in Twilio

Push Notification Delivery Issue for Customers still using FCM Legacy APIs

Resolved Minor
September 04, 2024 - Started 11 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with GCM/Legacy FCM push notification delivery for customers still using FCM legacy APIs. Customers need to Migrate to new FCM HTTP v1 API to avoid any service disruption: https://help.twilio.com/articles/20768292997147-Updating-Twilio-Push-for-FCM-HTTP-v1-API.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 09/04/2024 09:50PM

We have fully investigated the potential issue with GCM/Legacy FCM push notification delivery for customers still using FCM legacy APIs. issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

INVESTIGATING 11 months ago - at 09/04/2024 04:21AM

Our monitoring systems have detected a potential issue with GCM/Legacy FCM push notification delivery for customers still using FCM legacy APIs. Customers need to Migrate to new FCM HTTP v1 API to avoid any service disruption: https://help.twilio.com/articles/20768292997147-Updating-Twilio-Push-for-FCM-HTTP-v1-API.

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