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Outage in Twilio

SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs

Resolved Minor
October 31, 2024 - Started over 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

We are experiencing SMS Delivery Failures to Multiple Networks in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/01/2024 02:55AM

We have fully investigated the issue regarding SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

INVESTIGATING over 1 year ago - at 11/01/2024 02:03AM

We are continuing to experience SMS delivery failures to multiple networks in United Arab Emirates via a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING over 1 year ago - at 11/01/2024 12:05AM

We continue observing successful SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING over 1 year ago - at 10/31/2024 10:04PM

We are observing successful SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 10/31/2024 08:04PM

We are still experiencing SMS Delivery Failures to Multiple Networks in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 10/31/2024 07:04PM

We are experiencing SMS Delivery Failures to Multiple Networks in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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