Outage in Twilio

Customers Unable To Purchase Package Plans

Resolved Minor
January 01, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing an issue when trying to purchase package plans from Twilio console. Our engineers are working with the concern team to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Console
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/01/2025 02:26PM

We are no longer experiencing issues when trying to purchase package plans from Twilio console. This incident has been resolved.

MONITORING 3 days ago - at 01/01/2025 01:50PM

We are observing recovery when trying to purchase package plans from Twilio console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 01/01/2025 01:35PM

We continue to experience an issue when trying to purchase package plans from Twilio console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 01/01/2025 11:35AM

We are experiencing an issue when trying to purchase package plans from Twilio console. Our engineers are working with the concern team to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 01/01/2025 10:35AM

We are experiencing an issue when trying to purchase package plans from Twilio console. Our engineers are working with the concern team to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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