Outage in Twilio

SMS Delivery Delays to Telefonica and Entel Networks in Chile

Resolved Minor
January 07, 2025 - Started 1 day ago - Lasted about 11 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Telefonica and Entel Networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/07/2025 03:15PM

We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network and Entel Network in Chile. This incident has been resolved.

MONITORING 1 day ago - at 01/07/2025 01:13PM

We are observing recovery in SMS delivery delays when sending messages to Telefonica Network and Entel Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 01/07/2025 11:13AM

We are observing recovery in SMS delivery delays when sending messages to Telefonica Network and Entel Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/07/2025 07:50AM

We are still experiencing SMS delivery delays when sending messages to Telefonica Network in Chile. However, we are observing recovery in SMS delivery delays when sending messages to Entel Network in Chile. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/07/2025 05:13AM

We are still experiencing SMS delivery delays when sending messages to Telefonica and Entel Networks in Chile. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/07/2025 03:56AM

We are experiencing SMS delivery delays when sending messages to Telefonica and Entel Networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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