Outage in Twilio
Voice Intelligence is Degraded
Resolved MinorIncident Report
Our monitoring systems have detected a potential issue Programmable Voice - Intelligence. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio IntelligenceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/10/2025 10:30PM
The issue impacting Language Operators powered by OpenAI within our Voice Intelligence product has been resolved and Language Operators powered by OpenAI within our Voice Intelligence product are now operating normally at this time.
MONITORING
10 months ago - at 06/10/2025 08:30PM
Language Operators powered by OpenAI within our Voice Intelligence product are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
10 months ago - at 06/10/2025 07:26PM
Engineers have identified the issue impacting Language Operators powered by OpenAI within our Voice Intelligence product and are continuing to work with the vendor to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
10 months ago - at 06/10/2025 03:26PM
Engineers have identified the issue impacting Language Operators powered by OpenAI within our Voice Intelligence product and are continuing to work with the vendor to resolve the issue. We will provide another update in the 4 hours or as soon as more information becomes available.
IDENTIFIED
10 months ago - at 06/10/2025 01:26PM
Engineers have identified the issue impacting Language Operators powered by OpenAI within our Voice Intelligence product and are working with the vendor to resolve the issue. We will provide another update in the 2 hours or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/10/2025 12:45PM
We are currently investigating an issue impacting Language Operators powered by OpenAI within our Voice Intelligence product. Customers using Language Operators powered by OpenAI may see delays in their Transcripts and Language Operator results being available. Our engineering teams are working on resolving the issue, and we will provide another update in the next 1 hour or as soon as more information becomes available.
INVESTIGATING
10 months ago - at 06/10/2025 12:43PM
Our monitoring systems have detected a potential issue Programmable Voice - Intelligence. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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