Outage in Twilio
SMS Delivery Delays and Failures From a Subset of Twilio Short Codes to Algar Telecom Brazil
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures from a subset of short codes to Algar Telecom network subscribers in Brazil for 11.4 hours. The issue affected Twilio customers' ability to send SMS messages to recipients on the Algar Telecom network in Brazil. The team identified the root cause and service recovery was observed, with monitoring continuing to ensure stability.
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
21 days ago - at 05/19/2026 05:07PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
21 days ago - at 05/19/2026 03:02PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
21 days ago - at 05/19/2026 02:15PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
21 days ago - at 05/19/2026 10:54AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
21 days ago - at 05/19/2026 08:46AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
21 days ago - at 05/19/2026 07:46AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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