Outage in Twilio

SMS Delivery Delays and Failures From a Subset of Twilio Short Codes to Algar Telecom Brazil

Resolved Minor

May 19, 2026 - Started 21 days ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays and failures from a subset of short codes to Algar Telecom network subscribers in Brazil for 11.4 hours. The issue affected Twilio customers' ability to send SMS messages to recipients on the Algar Telecom network in Brazil. The team identified the root cause and service recovery was observed, with monitoring continuing to ensure stability.

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

MONITORING 21 days ago - at 05/19/2026 05:07PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 21 days ago - at 05/19/2026 03:02PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 21 days ago - at 05/19/2026 02:15PM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 05/19/2026 10:54AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 05/19/2026 08:46AM

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 05/19/2026 07:46AM

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