Outage in Twilio
SMS Delivery Failures and Delays Between Twilio and Multiple Networks in Brazil
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery failures and delays between Twilio phone numbers and multiple mobile networks in Brazil for 3.1 hours. The incident affected SMS services across Latin America, preventing or delaying message delivery to network subscribers in Brazil. The issue was identified and resolved, with SMS delivery returning to normal operations.
Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 05/18/2026 11:38PM
The incident has been resolved and SMS delivery between Twilio Phone Numbers and affected networks in Brazil is operating normally.
MONITORING
about 13 hours ago - at 05/18/2026 11:15PM
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 15 hours ago - at 05/18/2026 09:14PM
We have observed a recovery in SMS delivery between Twilio Phone Numbers and multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 16 hours ago - at 05/18/2026 08:51PM
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 05/18/2026 08:36PM
Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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