Outage in Twilio
Digital Chat Transfer failures in Flex
Resolved MinorIncident Report
Our monitoring systems have detected a potential issue with trasfer function in Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Flex Agent DesktopTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/08/2025 11:31AM
Issue has been resolved and Digital Chat Transfer functionality in Flex is operating normally at this time.
INVESTIGATING
7 months ago - at 09/08/2025 11:04AM
Our engineers have identified the issue with Digital Chat Transfer functionality in Flex. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/08/2025 09:57AM
Our monitoring systems have detected a potential issue with trasfer function in Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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