Outage in Twilio
SMS Delivery Failures on Claro Network in Brazil
Resolved MinorIncident Report
We are experiencing SMS delivery failures sending on Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/11/2025 07:55PM
We continue experiencing SMS Delivery Delays to Claro Network in Brazil. We reached out individually to all impacted customers with detailed follow-ups. This incident will be marked as resolved on the Statuspage, and any further updates will be communicated via email to impacted customers.
MONITORING
7 months ago - at 09/11/2025 07:14AM
We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
MONITORING
7 months ago - at 09/11/2025 05:14AM
We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/10/2025 01:01PM
We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
MONITORING
7 months ago - at 09/10/2025 11:04AM
We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
MONITORING
7 months ago - at 09/10/2025 09:04AM
We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/10/2025 01:05AM
We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/09/2025 04:46PM
We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/09/2025 02:46PM
We are experiencing SMS delivery failures sending on Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/09/2025 01:51PM
We are experiencing SMS delivery failures sending on Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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