Outage in Twilio

Call Failure To Subset Of Twilio Phone Number In Brazil

Resolved Minor

September 10, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing call failures to a subset of Twilio phone numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/10/2025 04:54PM

We are no longer experiencing call failures to a subset of Twilio phone numbers in Brazil. This incident is now resolved.

MONITORING 7 months ago - at 09/10/2025 04:52PM

We are continuing to observe an improvement on call failures to a subset of Twilio phone numbers in Brazil. Our engineers are monitoring the issue. We will provide another update in 4 hours or as soon as more information is available.

MONITORING 7 months ago - at 09/10/2025 02:52PM

We are observing an improvement on call failures to a subset of Twilio phone numbers in Brazil. Our engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information is available

INVESTIGATING 7 months ago - at 09/10/2025 01:55PM

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