Outage in Twilio

SMS Delivery Delays to US Small Carriers from Subset of Short Codes

Resolved Minor

September 11, 2025 - Started 7 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays to small carriers in the US from a subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/12/2025 07:23AM

We are no longer experiencing SMS delivery delays to small carriers in the US from a subset of short codes. This incident has been resolved.

MONITORING 7 months ago - at 09/12/2025 05:47AM

We are observing recovery in SMS delivery to small carriers in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/12/2025 01:03AM

We are still experiencing SMS delivery delays to small carriers in the US from a subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/11/2025 09:03PM

We are still experiencing SMS delivery delays to small carriers in the US from a subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/11/2025 07:04PM

We are still experiencing SMS delivery delays to small carriers in the US from a subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/11/2025 06:07PM

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