Outage in Twilio

SendGrid Customer Friendly Name Display Issue in Console

Resolved Minor
September 11, 2025 - Started about 4 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue within SendGrid Console where "Friendly Name" can not be edited and will display the default friendly name. We will update as soon as we have more information.
Components affected
Twilio Console
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 09/11/2025 08:44PM

The issue where the "Friendly Name" within the SendGrid Console could not be edited and displayed the default friendly name has been resolved. SendGrid console is now operating normally at this time.

MONITORING about 3 hours ago - at 09/11/2025 08:13PM

Our engineering team has implemented a fix and "Friendly Name" within SendGrid Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 09/11/2025 07:47PM

We are investigating an issue within SendGrid Console where "Friendly Name" can not be edited and will display the default friendly name. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 09/11/2025 07:19PM

Our monitoring systems have detected a potential issue within SendGrid Console where "Friendly Name" can not be edited and will display the default friendly name. We will update as soon as we have more information.

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