Outage in Twilio

Our Engineers are Investigating an Issue with WhatsApp Messages

Resolved Minor
September 12, 2025 - Started about 9 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our engineers are currently investigating reports of undelivered inbound WhatsApp messages on 09/11/2025. During this period, customers may have experienced not receiving inbound responses from their end-users. We will follow up and provide customer impact details within 2 hours.
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 09/12/2025 03:03PM

Between 09/10 at 8:00 PM PDT and 09/11 02:03 PM PDT customers may have experienced message delivery issues on WhatsApp. This was caused by a vendor outage as part of "WhatsApp Account Ownership Is Moving to You" update that was shared previously by Twilio. This is since resolved and confirmed all systems are operational.

MONITORING about 9 hours ago - at 09/12/2025 01:51PM

Our engineers are currently investigating reports of undelivered inbound WhatsApp messages on 09/11/2025. During this period, customers may have experienced not receiving inbound responses from their end-users. We will follow up and provide customer impact details within 2 hours.

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