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Outage in Twilio

Our Engineers are Investigating an Issue with WhatsApp Messages

Resolved Minor
September 12, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineers are currently investigating reports of undelivered inbound WhatsApp messages on 09/11/2025. During this period, customers may have experienced not receiving inbound responses from their end-users. We will follow up and provide customer impact details within 2 hours.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/12/2025 03:03PM

Between 09/10 at 8:00 PM PDT and 09/11 02:03 PM PDT customers may have experienced message delivery issues on WhatsApp. This was caused by a vendor outage as part of "WhatsApp Account Ownership Is Moving to You" update that was shared previously by Twilio. This is since resolved and confirmed all systems are operational.

MONITORING 7 months ago - at 09/12/2025 01:51PM

Our engineers are currently investigating reports of undelivered inbound WhatsApp messages on 09/11/2025. During this period, customers may have experienced not receiving inbound responses from their end-users. We will follow up and provide customer impact details within 2 hours.

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