Outage in Twilio

Inbound WhatsApp Messages Not Arriving for a Subset of Customers

Resolved Minor
September 12, 2025 - Started about 7 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 09/12/2025 10:00PM

The issue affecting inbound delivery of WhatsApp messages has been resolved and is operating normally at this time.

MONITORING about 4 hours ago - at 09/12/2025 09:30PM

We continue to see recovery for the issue affecting inbound delivery of WhatsApp messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 5 hours ago - at 09/12/2025 08:25PM

Our Engineers have identified an issue affecting inbound delivery of WhatsApp messages and are working with Meta to deploy a fix. We’ll provide the next update within 2 hours, or sooner if more information becomes available.

INVESTIGATING about 6 hours ago - at 09/12/2025 07:25PM

Our engineers are currently investigating an issue where inbound WhatsApp messages are not arriving. Our Engineers are working to identify the cause of this issue, and expect to provide another update in 1 hour, or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 09/12/2025 06:56PM

Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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