Outage in Twilio

Incorrect Error Code Delivered to Customers in Certain Cases for Orchestrated RCS Messages

Resolved Minor
September 13, 2025 - Started about 6 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 09/13/2025 08:02AM

The issue affecting incorrect error codes being delivered to customers in certain cases for orchestrated RCS Messages has been resolved and the service is now functioning normally.

MONITORING about 2 hours ago - at 09/13/2025 07:34AM

We continue to see recovery for the issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 09/13/2025 06:35AM

We are continuing to investigate on the issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 09/13/2025 04:48AM

We are continuing to investigate on the issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 09/13/2025 03:48AM

We are investigating an issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

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