Outage in Twilio

SMS and MMS Delivery Delays and Failures To Verizon Network in United States

Resolved Minor
September 13, 2025 - Started about 12 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio MMS Long Code, North America Twilio MMS Short Code, North America Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 09/13/2025 06:13PM

We are no longer experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. This incident has been resolved.

MONITORING about 9 hours ago - at 09/13/2025 05:55PM

We are observing recovery in MMS and SMS delivery delays and failures to Verizon Network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 11 hours ago - at 09/13/2025 03:55PM

We are observing recovery in MMS and SMS delivery delays and failures to Verizon Network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 09/13/2025 02:59PM

We are experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 09/13/2025 02:06PM

We are experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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